Intermittent Bank Feed Connection Problems

Incident Report for FreeAgent

Resolved

We've observed that Yodlee bank feeds are now updating successfully, though we continue to monitor the situation closely. Thank you very much for your patience.

Posted Apr 25, 2018 - 15:30 BST

Identified

We're aware that some customers are having issues triggering imports on their bank feeds at the moment. We have traced this to intermittent connection issues between FreeAgent and our bank feed provider, Yodlee. We're working with Yodlee to troubleshoot this issue as a high priority and really appreciate your patience and understanding at this time.

Posted Apr 25, 2018 - 12:04 BST