All Systems Operational
FreeAgent Web App   Operational
API   Operational
Website   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Application Uptime
Fetching
Application End User Response Time
Fetching
Website Uptime
Fetching
Past Incidents
Nov 19, 2018

No incidents reported today.

Nov 18, 2018
Resolved - This incident has been resolved.
Nov 18, 09:58 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 15:14 GMT
Identified - Yodlee believe to have found the cause of the problem and have implemented a fix. We think the issue should be resolved however, will continue to monitor.
Nov 16, 15:14 GMT
Update - We are continuing to work with Yodlee to investigate this issue
Nov 16, 13:54 GMT
Investigating - We are experiencing connection problems with Yodlee bank feeds, specifically those which involve a secondary security step for the login flow (also known as Multi-Factor Authentication, or MFA). This is preventing users from importing transactions, both for feeds in setup stage and those already enabled.

Most Yodlee bank feeds in FreeAgent are of MFA type, so this is affecting a large number of users.

We're getting a timeout when trying to gather the secondary security questions, as Yodlee took too long to respond to the request. We've escalated this to our contacts at Yodlee and asked them to investigate as a matter of urgency. There is nothing you need to do at this time. Thank you for your patience.
Nov 16, 11:45 GMT
Nov 17, 2018

No incidents reported.

Nov 15, 2018
Resolved - Yodlee confirmed that the problem was at their end and successfully shipped a fix for it. We are now observing imports for Yodlee feeds succeeding across the board.
Nov 15, 15:05 GMT
Investigating - This morning we were alerted to a widespread connection problem with Yodlee, our third-party provider of bank feeds. It looks like this problem is currently affecting all Yodlee bank feeds, and users will currently not be able to import transactions.

We are working with the engineers at Yodlee to resolve this as a matter of urgency. We appreciate your patience while we work on this, and we will update this page with any progress made.
Nov 15, 11:27 GMT
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.