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Past Incidents
Oct 17, 2018

No incidents reported today.

Oct 16, 2018

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Oct 15, 2018

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Oct 14, 2018

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Oct 13, 2018

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Oct 12, 2018

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Oct 11, 2018

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Oct 10, 2018

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Oct 9, 2018

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Oct 8, 2018

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Oct 7, 2018

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Oct 6, 2018

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Oct 5, 2018

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Oct 4, 2018

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Oct 3, 2018
Resolved - Our bank feed provider, Yodlee, have released an update to their importer for HSBC Business. After monitoring the situation closely, we're confident that the issue impacting HSBC Business Bank feeds have now been resolved. Please use the green 'Import new transactions" button within your FreeAgent bank account to trigger an import and fetch your latest transactions. If you have any further issues, we'll be happy to help via support@freeagent.com.

Thank you for bearing with us whilst this issue was identified and resolved - we really appreciate your patience.
Oct 3, 15:32 BST
Identified - Yodlee, the provider of our HSBC Bank Feeds, have identified an issue with their HSBC importer that's currently preventing new bank transactions from being detected and forwarded into FreeAgent. We're working with Yodlee's Engineering Teams to share troubleshooting information and support their development of a high priority fix. No customer action is required at this time and we thank you again for your ongoing patience and understanding.
Oct 2, 15:16 BST
Investigating - We're aware that some customers are having trouble importing transactions via their HSBC Bank Feed(s). We believe this may be related to an update in HSBC's online banking and are working with our feed provider, Yodlee, to investigate as a high priority. No customer action is required at this time. Thank you for your patience.
Oct 2, 11:16 BST