This incident has been resolved.
Sep 13, 16:26 BST
We have promoted one of the standby systems so the application is responding again. The operations team are monitoring the situation.
Sep 13, 06:50 BST
We've experienced a major failure of our primary database server. The operations team are preparing to fail-over to one of our standby machines.
Sep 13, 06:31 BST
The FreeAgent application is experiencing an unexpected outage. The operations team are currently investigating the cause of the issue.
Sep 13, 06:22 BST