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Past Incidents
Oct 18, 2018
Resolved - After close monitoring of HSBC bank feeds, it appears that HSBC have now resolved the stability issues affecting their online banking platform. All HSBC feeds have imported successfully over the past few hours, and we are therefore marking this issue as resolved. Thank you for your patience and understanding.
Oct 18, 17:19 BST
Update - After further investigation, we've established that HSBC are having issues with their online banking:
https://www.standard.co.uk/news/uk/hsbc-online-banking-down-leaving-customers-unable-to-log-in-to-accounts-a3963256.html

Since FreeAgent's bank feeds gather data from online banking, any issues with the HSBC platform will unfortunately negatively impact FreeAgent feeds. We await a resolution from HSBC's online banking team and will continue to monitor the situation closely. Thank you for your ongoing patience and understanding.
Oct 18, 15:20 BST
Investigating - We're aware that some customers are having trouble importing transactions via their HSBC Bank Feed(s) this morning. We believe this may be related to an update in HSBC's online banking and are working with our feed provider, Yodlee, to investigate as a high priority. No customer action is required at this time. Thank you for your patience.
Oct 18, 10:57 BST
Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.